Etech Announced As a Finalist in Five Categories at Customer Centricity World Series Awards
Matt Rocco - President & CEO
Etech Global Services
Etech has been named finalist in the following categories:
1. Customer-Centric Culture
2. Best Customer Experience Strategy
3. CX Solution of the Year
4. Best Use of AI in CX
5. Best Contact Centre Initiative
The Customer Centricity World Series Awards celebrate organizations that set the global standard for customer-centric practices and innovations. The winners will be announced on November 12th in Amsterdam, Netherlands.
This remarkable achievement underscores Etech's strengths in various aspects of customer experience, including the robustness of its customer-first culture, the effectiveness of its CX strategies, its innovative approach to CX solutions, successful integration of AI in enhancing customer experiences, and excellence in contact center initiatives.
"Being named a finalist in five categories is an extraordinary achievement," said Matt Rocco, President & CEO of Etech. "This incredible achievement reflects the collective dedication, innovative spirit, and relentless pursuit of customer satisfaction that defines Etech. Being a finalist in each category entered underscores the breadth and depth of our customer-centric culture and expertise in the customer experience (CX) domain.”
Jim Iyoob, Chief Customer Officer at Etech, added, "We are deeply honored by this recognition from the Customer Centricity World Series Awards. It reflects our unwavering commitment to delivering exceptional customer experiences and driving innovation in our industry. These finalist positions across multiple categories validate our holistic approach to establishing a customer centric culture. We're grateful for this acknowledgment and excited about the opportunity to showcase our solutions on a global stage."
About Etech Global Services
Etech Global Services delivers next-generation BPO and customer engagement solutions. As a global minority-owned business, Etech has created and trademarked how to turn data into strategic insights. Leveraging the power of artificial plus human intelligence, Etech enhances training and coaching to focus on critical behaviors, creating improved customer experiences and shareholder value. To learn more, visit www.etechgs.com.
For more information about the Customer Centricity World Series Awards and the full list of finalists, please visit: https://customercentricityworldseries.com/finalists/.
Veronica Chimney
Etech Global Services
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